OPEN POSITIONS

Reports to: Chief Lending Officer 

Aspire Credit Union in Minot, North Dakota, is seeking an energetic, service-minded individual with a passion for learning and helping members achieve their financial goals. We are currently hiring a full-time Loan Processor to support our consumer lending and mortgage teams while delivering exceptional member service.

The ideal candidate is highly organized, adaptable, detail-oriented, and thrives in a fast-paced, team-focused environment. This position plays a vital role in ensuring accurate loan processing, regulatory compliance, and outstanding member experience.

DUTIES AND RESPONSIBILITIES:

• Refer all loan applications to the Loan Officers for review and decision.
• Answer incoming telephone calls and provide professional, courteous member service.
• Provide members with routine information, and/or route calls to appropriate Loan Officers. Take messages and coordinate follow through.
• Load loans on the computer system and advance funds to the member.
• Ensure that all loan files contain documents with proper signatures, dates, and other relevant data.
• Assemble, scan and index loan files and verify accuracy of loan documentation.
• Make sure all titles, UCC-1, mortgages, satisfactions, or any other documents that must be sent away for recording in order to properly perfect our security interest is completed.
• Monitor loan pipelines and ensure all deadlines and regulatory requirements are met.

Mortgage Loan Processor:

• Back up for the Mortgage Loan Processor.
• Assist with coordinate among members, loan officers, underwriters, title companies, appraisers, and closing agents.
• Assist with loan advances on real estate construction loans.
• Help collect, review, verify income, asset, credit, and property documentation.
• Support mortgage processing activities to ensure timely loan closings and excellent member service.

Consumer Loan Processor:

• Daily processing of ACH originations, balancing, returns and tracking.
• Make sure members have full coverage vehicle insurance, current homeowner’s insurance, and flood insurance (if applicable) and make sure aspire is listed as loss payee on policies.
• File GAP and/or Warranty claims.
• Responsible for paid off loan report processing.

TEAMWORK AND OPERATIONAL SUPPORT

• Collaborate effectively with lending, member service, operations, and management teams to achieve organizational goals.
• Manage multiple priorities and deadlines while maintaining a high level of accuracy and service.
• Assist with departmental projects, process improvements, and cross-functional initiatives.
• Support branch and lending operations as needed to ensure seamless member experience.
• Promote a positive, team-oriented work environment and contribute to Aspire’s culture and mission.

WHAT WILL MAKE YOU SUCCESSFUL IN THIS ROLE?

• Delivering friendly, professional, and courteous service to every member.
• Greeting members warmly and acknowledging them promptly.
• Processing transactions accurately and efficiently in a fast-paced environment.
• Asking thoughtful questions and using strong listening skills to identify member needs and provide appropriate referrals.
• Following all operational, security, compliance, risk management, and regulatory requirements.
• Maintaining open communication and positive working relationships with coworkers and members.
• Actively supporting the mission, values, and culture of Aspire Credit Union.

SKILLS:

• Effective interpersonal and member service skills.
• Basic computer skills with knowledge of email functions and Microsoft Office.
• Excellent verbal and written communication skills.
• Excellent organizational skills.
• Ability to communicate clearly and effectively with members and coworkers.
• Aptitude for math.

• Ability to multitask in a fast-paced environment.

REQUIREMENTS:

• Financial and lending knowledge required.
• Lending processing experience preferred.
• Knowledge of consumer and/or mortgage lending procedures preferred.
• Must be bondable.
• Must be able to obtain an MNLS number.

EXPECTED HOURS:

• 40 hours per week with varying hours
• Full-time position

COMPETITIVE SALARY AND BENEFIT PACKAGE

To apply, email resume to Bobbi Hansen, Chief Lending Officer at bobbi@aspire.creditunion.