OPEN POSITIONS

Reports to: Chief Lending Officer 

Aspire Credit Union in Minot, North Dakota, is seeking an energetic, service-minded individual with a passion for learning and helping members achieve their financial goals. We are currently hiring a full-time Loan Processor to support our consumer lending and mortgage teams while delivering exceptional member service.

The ideal candidate is highly organized, adaptable, detail-oriented, and thrives in a fast-paced, team-focused environment. This position plays a vital role in ensuring accurate loan processing, regulatory compliance, and outstanding member experience.

DUTIES AND RESPONSIBILITIES:

• Refer all loan applications to the Loan Officers for review and decision.
• Answer incoming telephone calls and provide professional, courteous member service.
• Provide members with routine information, and/or route calls to appropriate Loan Officers. Take messages and coordinate follow through.
• Load loans on the computer system and advance funds to the member.
• Ensure that all loan files contain documents with proper signatures, dates, and other relevant data.
• Assemble, scan and index loan files and verify accuracy of loan documentation.
• Make sure all titles, UCC-1, mortgages, satisfactions, or any other documents that must be sent away for recording in order to properly perfect our security interest is completed.
• Monitor loan pipelines and ensure all deadlines and regulatory requirements are met.

Mortgage Loan Processor:

• Back up for the Mortgage Loan Processor.
• Assist with coordinate among members, loan officers, underwriters, title companies, appraisers, and closing agents.
• Assist with loan advances on real estate construction loans.
• Help collect, review, verify income, asset, credit, and property documentation.
• Support mortgage processing activities to ensure timely loan closings and excellent member service.

Consumer Loan Processor:

• Daily processing of ACH originations, balancing, returns and tracking.
• Make sure members have full coverage vehicle insurance, current homeowner’s insurance, and flood insurance (if applicable) and make sure aspire is listed as loss payee on policies.
• File GAP and/or Warranty claims.
• Responsible for paid off loan report processing.

TEAMWORK AND OPERATIONAL SUPPORT

• Collaborate effectively with lending, member service, operations, and management teams to achieve organizational goals.
• Manage multiple priorities and deadlines while maintaining a high level of accuracy and service.
• Assist with departmental projects, process improvements, and cross-functional initiatives.
• Support branch and lending operations as needed to ensure seamless member experience.
• Promote a positive, team-oriented work environment and contribute to Aspire’s culture and mission.

WHAT WILL MAKE YOU SUCCESSFUL IN THIS ROLE?

• Delivering friendly, professional, and courteous service to every member.
• Greeting members warmly and acknowledging them promptly.
• Processing transactions accurately and efficiently in a fast-paced environment.
• Asking thoughtful questions and using strong listening skills to identify member needs and provide appropriate referrals.
• Following all operational, security, compliance, risk management, and regulatory requirements.
• Maintaining open communication and positive working relationships with coworkers and members.
• Actively supporting the mission, values, and culture of Aspire Credit Union.

SKILLS:

• Effective interpersonal and member service skills.
• Basic computer skills with knowledge of email functions and Microsoft Office.
• Excellent verbal and written communication skills.
• Excellent organizational skills.
• Ability to communicate clearly and effectively with members and coworkers.
• Aptitude for math.

• Ability to multitask in a fast-paced environment.

REQUIREMENTS:

• Financial and lending knowledge required.
• Lending processing experience preferred.
• Knowledge of consumer and/or mortgage lending procedures preferred.
• Must be bondable.
• Must be able to obtain an MNLS number.

EXPECTED HOURS:

• 40 hours per week with varying hours
• Full-time position

COMPETITIVE SALARY AND BENEFIT PACKAGE

To apply, email resume to Bobbi Hansen, Chief Lending Officer at bobbi@aspire.creditunion.

Reports to: Operation Manager

Position Summary

The Member Service Representative Coordinator will serve as the first point of contact for members and visitors, providing professional and efficient experience. This role combines front-desk receptionist responsibilities with critical back-office duties. This position will coordinate member appointments or walk-in appointments with lending staff, ensuring efficient service and a positive experience. This position is responsible for managing all State National insurance tracking for consumer and mortgage loans. Along with tracking insurance this position will ensure compliance and accuracy in documentation, adjust payments as required, contact members and insurance agents for updated policies. In addition, this role will provide support to the lending consumer processing department as needed and assist across multiple credit union departments to ensure smooth daily operations.

Front Desk & Member Service

· Greet members and visitors in a friendly and professional manner.

· Answer and direct phone calls to appropriate departments and staff.

· Respond to member inquiries and provide accurate information regarding products, services, and policies.

· Coordinate and schedule appointments when necessary.

· Maintain a professional and welcoming lobby environment while ensuring prompt attention to all members and visitors.

· Assist members with basic transactions, account inquiries, online banking, and problem resolution.

Insurance Tracking

· Track and maintain proof of insurance on all loans.

· Communicate with members and insurance providers to obtain policy information.

· Monitor and document insurance lapses and cancellations; follow up with members and agents to resolve discrepancies.

· Manage escrow accounts related to insurance and taxes, ensure payments and renewals are processed accurately and on time.

· Prepare and maintain reports related to insurance tracking and escrow tracking.

Operational Support

· Serve as backup to the consumer loan processor assisting with document processing and file maintenance as needed.

· Collaborate with loan officers, processors, and other departments to support daily tasks.

· Support branch operations by performing cross-functional duties on the teller line and member service roles when necessary.

Customer Service and Teamwork

· Demonstrate a strong commitment to delivering exceptional member service.

· Uphold the Credit Union values, policies and service standards in all transactions.

· Work collaboratively with all departments and management to ensure efficiency and accuracy across all functions.

· Professional and approachable demeanor.

· Strong multitasking and time management skills.

· Team-oriented mindset with proactive approach to assisting others.

Requirements

· Financial knowledge required.

· Must be bondable.

Expected hours

· 40 hours per week with varying hours.

To apply, email resume to Brianna Weeks, Operations Manager at briannaw@aspire.creditunion.